Business Process Optimization

Finding the best IT solution for your business needs requires considerable amount of research and resources. iTree Group provides business process automation advice using role-based workflow modelling. We help insurers to document and fine-tune business processes related to their insurance and general business activities. We also prepare evaluation criteria and decision support data for new initiatives and system replacements in major areas of insurance business.

Claims management

Claims process optimization with fraud detection and prevention. We help to streamline the claims handling, particularly in motor vehicle insurance claims handling with integration to garages and replacement parts suppliers. The benefits include faster processing, cost efficiency and increased customer satisfaction.

Policy sales

Sales process optimization with current sales channel performance and new channels evaluation. Assessment of existing models and rules of cooperation with intermediaries. Commission models and incentives for brokers and agents. 

Payment processing and billing

Advice on payment procedures. Automation of matching paid items against premium billing data. Billing systems and transaction systems integration for faster and more reliable payment handling with customers, brokers and agents. Innovative billing solutions, including SMS payments, on-line payment integration and direct policy sales.

Business Intelligence

Analysis, design and implementation of operational reporting, management reporting and regulatory reporting system. Integration of BI data sources for actuarial, underwriting, claims and customer segmentation analysis. Business decision support systems based on comprehensive insurance data models.

Marketing and CRM solutions

Implementation and integrations of customer centric CRM systems with data warehouse systems and policy management systems. Customer segmentation for profitability analysis and marketing-mix optimization. Identification of prospective customers for cross-sell and up-sell opportunities. Marketing campaign support and evaluation criteria.

Data Quality Services

Comprehensive data quality services with data deduplication, improved consistency, error corrections and identification of data quality problems. Insurance is a data intensive industry. The same customer data is often processed in separate systems, e.g. from brokers or on-line sources. Our data quality services improve data correctness and ensure adherence to insurance system standards and formats.

Finding the best IT solution for your business needs requires considerable amount of research and resources. iTree Group provides business process automation advice using role-based workflow modelling.
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