We offer comprehensive software maintenance services and maintenance organization consulting, which address SLA, issue resolution, maintenance strategy and optimization of software ownership cost.

Based on iTree Platform, an integrated IT system designed and developed by iTree Group, we implement modern and reliable maintenance system that manages and monitors the service levels for development, testing and support of insurance IT infrastructure. This enforces fast and reliable delivery of maintenance services with high level of automation, regression testing and performance monitoring with management metrics for cost optimization.

Maintenance System Metrics

The effectiveness of maintenance is being constantly monitored and process performance indicators are collected. For the overall efficiency, the system compares number of registered incidents with closed incidents. For the quality check corrected incidents vs. reopened incidents is measured. Another important metric is the ratio of new functionality requests vs. fault incidents per year. When exceeding accepted levels, the system might be considered as lacking functionality required by business.

Additional Services

We offer a set of services related to maintenance tasks which are in demand by insurance organizations. For in-house or third-party software projects, we help with smooth transition to production environment, setting up proper maintenance plan. Additionally, we support internal IT organizations, offering knowledge management solutions and technical environment outsourcing, including data storage and networking infrastructure administration.

Maintenance Due Diligence

We help to define maintenance plan, providing software assets verifications and setting up adequate SLA requirements for maintenance services. From software maintainability assessment to knowledge transfer to maintenance team, we help to define a reliable maintenance service to ensure a smooth transition from development teams to production environment.

Knowledge Management

With staff turnover, IT organizations face a challenge of lost know-how when experts move to other assignments or leave a company. We offer a knowledge management platform for maintenance organizations, which secures proper system and process documentation and protects solution and organization knowledge.

IT Outsourcing

We offer complete IT care services from user access rights management to system resources monitoring, network administration and storage management operations. This includes database administration from performance problems solving to disaster recovery.

iTree Group provides ISO and IEEE standards compliant custom software development services, covering the full systems development lifecycle, from initial requirements definition to post-production support. Our technology competence covers all major platforms, including Java, Oracle, Microsoft .NET and Microsoft SQL.
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